Helpdesk 101
Getting started with our helpdesk software
Applications Support
Contact Information for Additional Systems You can find help with these applications by contacting staff listed here. ADP - (Time sheet, Insurance) - Curt Huynh, Alan Mach BlackBaud - The Financial Edge (FE) - Curt Huynh, Alan Mach Intranet - Please submit an IS service request for login p...
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
Change in Access to LACMA Intranet and LACMA Calendar
As a part of our continued measures to provide secure access to LACMA intranet websites, both intranet.lacma.org and calendar.lacma.org logins will require each employee to use their own unique LACMA email address and network password to log into and access these websites. As a reminder, your "ne...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
I see a blue screen, what should I do?
Blue Screen Troubleshooting A blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do: Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwa...
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.